Rhiannon Hendricks
Perfect Weddings Abroad is a company that helps couples plan their weddings outside of their home country. The company has a five-star rating on Trustpilot, with 688 reviews. However, on reviews.io, the company has yet to collect reviews and has received several negative reviews. While some customers have praised the company for their efficient and helpful service, others have complained about poor communication, difficulty obtaining refunds, and feeling misled about the services included in their packages.
| Characteristics | Values |
|---|---|
| Number of reviews | 688 |
| Star rating | 5 |
| Overall sentiment | Mixed |
| Positive review highlights | Helpful staff, efficient service, good communication, knowledgeable |
| Negative review highlights | Poor communication, difficulty obtaining refunds, poor service, lack of knowledge about destination requirements |
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What You'll Learn
Positive reviews for Melanie and Jade
Perfect Weddings Abroad has received numerous positive reviews for their specialists, Melanie and Jade. Here are some excerpts from these reviews:
Positive reviews for Melanie
Melanie has been described as absolutely fantastic by multiple customers. Her knowledge of the Paphos area in Cyprus, in particular, has been praised, with one couple noting that she helped them find their perfect wedding venue and book their holiday. Melanie is also known for her prompt replies, efficient communication, and thorough answers to any questions couples may have. One couple noted that Melanie's guidance took the stress out of booking a wedding abroad, and they couldn't have done it without her. Another couple praised Melanie's patience and helpfulness in assisting them with a vow renewal, including accommodating changes to the renewal date. Overall, Melanie has been described as super efficient and always putting her clients' best interests first.
Positive reviews for Jade
Jade has also received high praise from couples planning their weddings abroad. She is described as incredibly helpful and organised and has been particularly commended for her knowledge of local areas, which has been invaluable in helping couples book their wedding accommodations. Jade is also known for her friendly approach and clear explanations of the booking process. One couple noted that Jade answered their numerous questions with "obvious knowledge" of the hotel they booked. Another couple praised Jade for her patience in helping them decide on the length of their holiday and determining if they could afford the payments. Overall, Jade has been described as fantastic and has been highly recommended by multiple couples.
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Negative reviews about customer service
While there are some positive reviews for Perfect Weddings Abroad, there are also several negative reviews about the company's customer service. One review mentions that the staff were rude and that there were communication issues: "most staff are rude once you get past the sales part.... Too much hassle and very poor communication".
Another review highlights issues with refunds, stating that the company refused to give a full refund even after more than a year's notice and due to sickness in the family. The reviewer also mentions that the company disputed their chargeback claim and that they are still battling to get their money back.
A similar issue is mentioned in another review, where the reviewer states that they were supposed to attend a wedding in April 2020 but that it was cancelled due to COVID-19. Despite assurances from Perfect Weddings Abroad, the reviewer has still not received a full refund.
Other negative reviews mention issues with extra charges and false claims. One reviewer mentions receiving random payments from the company, which were apparently refunds with additional cancellation and change of date fees. The reviewer also states that the company made false claims and lacked communication.
Some reviewers have also expressed disappointment with the company's lack of knowledge about the requirements and regulations in different countries, stating that the company's sole function was to take large amounts of money for poor-quality service.
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Lack of communication
While some customers have praised the staff at Perfect Weddings Abroad for their responsiveness and helpfulness, others have criticised the company for a lack of communication. One reviewer on reviews.io reported receiving unexpected refund amounts without any prior explanation from the company. The reviewer claimed that Perfect Weddings Abroad later said that these were the correct refund amounts, but the reviewer had to pay additional cancellation and change of date fees that were not included in their booking confirmation. The reviewer warned others to avoid the company, citing "lack of communication, poor service & several false claims" as reasons for their dissatisfaction.
Another reviews.io user shared a similar experience, stating that after paying a deposit, they never heard from their coordinator again. They were promised a sit-down session to plan their wedding but were later informed that this would cost extra and was not included in their package. This reviewer also warned others to avoid the company, saying, "once they have your money they will not care."
A Mumsnet user planning their wedding in Cyprus also complained about poor communication, rude staff, and a series of problems they encountered while dealing with Perfect Weddings Abroad.
In contrast, several Trustpilot reviewers praised the company's staff, particularly Melanie and Jade, for their prompt replies, efficient service, and quick response times. These reviewers expressed that their questions were always answered, and they felt well-supported throughout the wedding planning process.
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Issues with refunds
Perfect Weddings Abroad has received mixed reviews when it comes to refunds. While some customers have praised the company for their helpfulness and professionalism, others have expressed dissatisfaction with their refund policy and customer service.
One customer shared their experience of trying to obtain a full refund after a wedding they were supposed to attend in April 2020 was cancelled due to the COVID-19 pandemic. They were initially reassured by Perfect Weddings Abroad that a full refund would be made once they received the funds from their tour operators. However, at the end of August, they received two unexpected payments that did not add up to the full refund amount. Upon contacting the company, the customer was informed that cancellation fees and change of date fees had been deducted, which were not mentioned in their original booking confirmation. As a result, they felt misled and advised others against making bookings with Perfect Weddings Abroad.
Another reviewer mentioned feeling pressured to put down a deposit, only to discover additional costs and discrepancies between what was promised and the actual offerings. When they decided to cancel, Perfect Weddings Abroad refused to refund their deposit, despite having over a year's notice. The reviewer described their ongoing struggle to receive their money back and warned others against using the company.
In contrast, some customers have shared positive experiences with the company. One person praised their wedding coordinator, Sharon, for saving their wedding and ensuring it went ahead despite issues with Perfect Weddings Abroad's initial planning and communication. However, the reviewer still recommended using the company solely for inspiration and then seeking local organisers in the desired country.
Another customer shared their experience of booking a wedding in Mexico in March 2020. While they encountered some issues with their chosen colour scheme not being available at the hotel, they did not mention any significant problems with refunds or additional costs.
Overall, while some customers have expressed frustration with unexpected fees and difficulties obtaining refunds, others have had more positive experiences with the company. It is important for individuals considering using Perfect Weddings Abroad to weigh these mixed reviews and make an informed decision based on their specific needs and circumstances.
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Planning a wedding in Cyprus
Legal Requirements
Firstly, it is important to familiarize yourself with the legal requirements for getting married in Cyprus, such as obtaining the necessary paperwork. There is a 3-day minimum residency period with a "Special Licence" (which comes with an additional fee). If you do not apply for the special licence, your marriage cannot be celebrated until 15 clear days after you submit your Notice of Marriage, and you will need to be a resident in Cyprus for approximately 20 days. For a Catholic ceremony to be legally binding, it must be preceded by a civil ceremony, whereas an Anglican wedding ceremony does not require a civil ceremony. Post-Brexit, all documentation (except for passports) must be stamped with an apostille by the relevant authorities.
Wedding Planner
Hiring a wedding planner can help take the stress out of your wedding. They can help with initial consultations, venue and supplier suggestions, and day-of coordination. Some wedding planners in Cyprus include Marry Me Cyprus and Perfect Weddings Abroad.
Venue
Research wedding venues in Cyprus and choose one that suits your style and budget. Consider having your ceremony outside, close to water, as this is steeped in folklore. If you are planning to get married in July or August, choose a late ceremony (around 6 or 7 pm) to avoid the hottest part of the day.
Guests
Provide your guests with information on travel arrangements and accommodation options. Plan some activities for your guests to do before or after the wedding, and provide them with suggestions for local attractions.
Entertainment
Consider hiring a local band or DJ to entertain your guests with traditional Cypriot music and international hits. Embrace the stunning sunsets of Cyprus and plan your reception during the golden hour for a magical and romantic atmosphere.
Extras
Incorporate traditional Cypriot elements into your wedding, such as Greek music, dance, and local cuisine. Explore the local shops for unique wedding favours or gifts for your guests. Embrace the natural beauty of Cyprus by incorporating floral arrangements with local flowers and greenery.
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Frequently asked questions
Perfect Weddings Abroad is a legitimate company that has received both positive and negative reviews from customers. It has a 5-star rating on Trustpilot with 688 reviews.
Many customers have praised the company's specialists, such as Melanie, Jade, and Julie, for their helpfulness, knowledge, and responsiveness. One review mentioned that Melanie was "super efficient and puts our best interests first." Another review highlighted Jade's friendliness and clarity in explaining the booking process.
Some customers have expressed dissatisfaction with Perfect Weddings Abroad regarding issues with refunds, poor communication, and unexpected fees. One review mentioned that the company refused to provide a full refund, while another stated that they experienced lack of communication and false claims.
