Lyla Dejesus
There are a variety of reviews online from people who have purchased wedding dresses from Light in the Box. While some customers have been happy with their purchases, others have had negative experiences. Positive reviews mention the quality of the dresses, the custom fitting options, and the affordable pricing. However, negative reviews highlight issues with the quality, colour, and fit of the dresses, as well as difficulties with the return process. Some customers have also accused the company of stealing designs and selling knock-offs.
| Characteristics | Values |
|---|---|
| Price | Affordable |
| Quality | Varies; some say good, others say poor |
| Shipping time | Varies; some say quick, others say slow |
| Return policy | Difficult |
| Sizing | Inconsistent |
| Design | May be knock-offs of other designers' work |
Explore related products
What You'll Learn
Light in the Box's wedding dresses are knockoffs
Light in the Box is a Chinese online store that sells wedding dresses at low prices. While some people have had positive experiences with the company, there are also many negative reviews online from customers who have received products that look nothing like the pictures on the website.
Several customers have accused Light in the Box of stealing designs from legitimate designers and mass-producing knockoffs. These customers claim that the products they received were of poor quality, with ill-fitting garments made from cheap materials. One customer even claimed that the product they received looked like a cheap costume.
In addition to the quality concerns, some customers have complained about the company's return policy, noting that returns must be shipped back to China at the customer's expense, which can be more expensive than the product itself. Others have noted issues with the company's shipping times and customer service.
Given the mixed reviews, it is clear that purchasing a wedding dress from Light in the Box is a risky proposition. While some customers have been satisfied with their purchases, others have been extremely disappointed with the quality and have had difficulty returning their items. Therefore, it is essential to carefully consider the potential risks before placing an order with Light in the Box.
Who Paid for Chelsea Clinton's Wedding Dress?
You may want to see also
Explore related products
The company's customer service is poor
While some customers have had positive experiences with Light in the Box's customer service, others have expressed disappointment and frustration. Several reviews highlight issues with the company's return policy and shipping. For example, one customer mentioned that they tried to return an item, only to be told that they would have to pay for the postage back to China, which could be more expensive than the item itself. Another customer reported that the company lied about shipping times, with the true shipping time only being revealed after receiving a confirmation code.
In addition to issues with shipping and returns, some customers have also encountered problems with the quality of the products they received. One customer stated that the photos on the website are stolen from other websites, and the actual product looks nothing like the pictures. Another customer reported receiving a wedding dress with a purple ribbon instead of a white one as expected and had to go through a lengthy return process to get their money back.
The company's customer service has been described as poor by some customers, who have experienced difficulties in resolving issues with their orders. In some cases, customers have had to resort to threatening legal action to receive a refund for faulty or incorrect items. Overall, while Light in the Box may offer attractive prices, the potential issues with customer service, shipping, and product quality may outweigh the benefits for some shoppers.
Maxi Dresses: Perfect Summer Wedding Attire?
You may want to see also
Explore related products
The quality of their products is questionable
The quality of Light in the Box's products is questionable. While some customers have been satisfied with their purchases, others have expressed disappointment and concerns about the quality.
Several customers have reported that the products they received from Light in the Box were of poor quality. One customer described the fabric as "super bad quality like Walmart Halloween costume quality or worse," with colours that didn't match and a terrible fit. Another customer stated that the dress they received looked nothing like the original picture and that the quality was the worst they had ever seen.
There have also been issues with the accuracy of product images and descriptions. In some cases, customers have received items that looked significantly different from the photos displayed on the website, with colours, fabrics, and designs not matching their expectations. This suggests that Light in the Box may be using misleading images and descriptions to market their products.
Additionally, there have been mixed reviews regarding the quality of Light in the Box's wedding dresses specifically. While some customers have been pleased with the custom fitting options and the overall look of their dresses, others have complained about poor fabric quality, inaccurate sizing, and difficulties with the return process. One customer even warned others not to buy a wedding dress from Light in the Box, stating that they would be better off making a dress out of sheets.
It's worth noting that some customers have had positive experiences with Light in the Box. For example, one customer who purchased a dress and a suit reported that the dress was perfect and of high quality, while the suit was of lower quality. This suggests that the quality of their products can vary significantly.
Overall, the mixed reviews and concerns about quality suggest that purchasing from Light in the Box may be a risky proposition. While some customers have been satisfied, others have been disappointed, highlighting the unpredictable nature of the company's product quality.
Does Oxy Really Work on Wedding Dress Hems?
You may want to see also
Explore related products
Their return policy is a hassle
Light in the Box is a Chinese company that was founded in 2007 and trades on the New York Stock Exchange. It offers a wide range of products, including wedding dresses, bridesmaid dresses, shoes, and accessories. While some customers have reported positive experiences with the company, there are also numerous complaints about the quality of their products and the difficulty of their return policy.
One customer shared their experience of trying to return a pair of shoes that did not fit, only to be offered a 10% refund on their next purchase. Another customer, who had ordered a custom-made dress for their mother, received a dress with B cup inserts despite their mother being a DD cup size. When they sought to return the dress, they were faced with the challenge of shipping it back to Asia at their own expense without a provided shipping label.
The return process for colour issues has also been problematic. In one instance, a customer received a bridesmaid dress in bright red instead of the expected burgundy colour. When the customer attempted to return the dress, Light in the Box refused, stating that colour issues were not their fault. The customer had to threaten a lawsuit to finally receive a refund.
Another customer who purchased a wedding dress from Light in the Box experienced issues with the colour of the ribbon sewn into the dress. Despite sending it back and receiving a replacement, the same problem persisted. The entire process took several months, and the customer ultimately decided to return the dress and seek a refund.
Overall, the return policy of Light in the Box has been described as "unrealistic and arduous", with many customers expressing frustration and disappointment. The potential cost and hassle of returning items to China are significant factors that prospective customers should carefully consider before making a purchase from Light in the Box.
Polyester Wedding Dresses: The Pros and Cons
You may want to see also
Explore related products
$64.59 $69.99
Some customers are satisfied with their purchases
A few customers have also reported positive experiences with bridesmaid dresses from Light in the Box. One customer said that they ordered eight bridesmaid dresses between three people and were happy with the end results. Another customer said that their bridesmaid did not seem disappointed in her dress.
Some customers have also praised Light in the Box's hair accessories and shoes. One customer said that they bought shoes from the company and loved them, while another said that the hair accessories they purchased were "ok".
It is worth noting that some of these positive reviews come with caveats. For example, one customer who was happy with their engagement party dress noted that they had initial doubts about purchasing online. Another customer who was satisfied with their bridesmaid dresses emphasised that customers should order dresses with minimal risk involved, suggesting that certain types of dresses may be more likely to result in difficulties.
Traveling with a Wedding Dress: Tips for Flying Brides
You may want to see also
Frequently asked questions
Yes, several people have shared their experiences of purchasing wedding dresses from Light in the Box.
Reviews are mixed. Some customers have been happy with their purchases, citing the custom fitting options, good quality, and affordable pricing. However, others have complained about poor quality, inaccurate sizing, and issues with returns.
Some customers have accused Light in the Box of stealing designs from other websites and designers, resulting in customers receiving products that look nothing like the pictures advertised.
Yes, customers have suggested JJs House, Shein, and Azazie as more reliable options for affordable wedding dresses.
Potential risks include receiving a product that looks significantly different from the advertised pictures, poor quality fabric and craftsmanship, inaccurate sizing, and a challenging and costly return process.
