Junior Rasmussen
Bhldn, an offshoot of Anthropologie, allows customers to return wedding dresses within a 30-day return window. However, there have been several complaints about the company's poor customer service and delays in processing refunds. Customers are advised to take photographs of the dresses with the UPS return label and tracking number as evidence of their return, as some have experienced issues with lost gowns and delayed refunds. Bhldn has been described as a legitimate option for purchasing wedding dresses online, but customers should be cautious of potential challenges in the return process.
| Characteristics | Values |
|---|---|
| Restocking fee | Yes, gowns may be subject to a $75 restocking fee if they are returned in less than new/poor condition. |
| Return window | 30 days |
| Return method | UPS |
| Return policy | Strict |
| Return process | Generate a return postage label and put it into UPS. |
| Refund | Full refund, including sales tax, but not original shipping costs. |
| Customer service | Poor, long wait times, lack of communication. |
| Quality | Good. |
| Price | $900-$2500 |
| Store credit | Offered in some cases. |
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What You'll Learn
- BHLDN has a strict 30-day return policy, but some customers have reported late returns being accepted
- Returns can be made by generating a UPS return postage label and sending it back in its original box
- Customers have reported long refund processing times, poor customer service, and issues with receiving refunds
- BHLDN offers store credit for returns, which some customers have been unhappy with, especially those who don't intend to make future purchases
- To avoid issues, take photos of the dresses and the UPS label with the tracking number before returning
BHLDN has a strict 30-day return policy, but some customers have reported late returns being accepted
BHLDN has a strict 30-day return policy for wedding dresses purchased online. To initiate a return, customers must generate a return postage label and send the item back via UPS within 30 days of the original purchase. It's important to note that the dress must be in perfect condition and include all original tags and packaging. A restocking fee of up to $75 may be deducted from the refund if the dress is not in new condition.
While BHLDN's policy states that returns must be made within 30 days, there have been reports of the company accepting late returns. In some cases, customers have shared their experiences of returning dresses after the specified time frame and still receiving a refund. However, it's important to note that this is not guaranteed, and BHLDN has also been known to enforce the 30-day window strictly, refusing returns that are even a week late.
To ensure a smooth return process, it is recommended to take photographs of the dresses in the box with the return label before sending them back. This provides valuable proof of the return in case any issues arise during transit or processing. Additionally, keeping a record of the UPS tracking number can help verify that the package has been delivered successfully.
The time it takes for BHLDN to process returns and issue refunds has been a common point of contention among customers. Some have reported lengthy delays in receiving their refunds, even after the dresses have been delivered to the BHLDN warehouse. In certain cases, customers have had to follow up multiple times and escalate the issue to receive their money back.
Overall, while BHLDN does have a strict 30-day return policy, there is a possibility that late returns may be accepted at the company's discretion. However, to avoid any complications, it is advisable to adhere to the specified time frame and follow the recommended return procedures.
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Returns can be made by generating a UPS return postage label and sending it back in its original box
Yes, you can return BHLDN wedding dresses, and the process is similar to returning items on Amazon. First, you will need to generate a UPS return postage label. You can do this by logging in and making a label, or you can scan and print a mobile barcode at a UPS Access Point location. If you don't have a printer, you can email the label and print it later.
Once you have the label, you can attach it to the box. Make sure to pack the dress in a sturdy box, sealing it with plastic or nylon tape that is at least 3 centimetres wide. Do not use duct tape. It is recommended that you wrap the dress separately and use cushioning material to protect it during transit.
Before sending the package, take a photo of the UPS label with the tracking number as proof of your return. Additionally, if you are returning multiple items in one box, take a picture of the dresses in the box with the return label to provide further evidence of your return.
Finally, send the package back to UPS within the 30-day return window, and ensure that the dress is in perfect condition.
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Customers have reported long refund processing times, poor customer service, and issues with receiving refunds
While BHLDN does accept returns for wedding dresses, customers have reported issues with receiving refunds, long refund processing times, and poor customer service.
One customer reported that they had to wait almost a year to receive a refund of $950 for a returned wedding gown. Another customer reported that they were issued store credit instead of a refund, despite confirming the policy with customer service before placing the order. This customer also reported that BHLDN offered rude and unhelpful service over the phone. Similarly, another customer reported that BHLDN hung up on them when they tried to resolve an issue with their return.
Some customers have also reported long refund processing times. One customer reported that they had to wait a month to receive a refund for two returned dresses, each costing $2500. Another customer reported that they had to wait three weeks to receive a refund for a returned dress. This customer also noted that BHLDN does not keep a record of the tracking number for returned items, which can make it difficult to verify that an item has been delivered back to them.
To avoid issues with receiving refunds, customers are advised to take a photo of the UPS label with the tracking number as proof of return.
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BHLDN offers store credit for returns, which some customers have been unhappy with, especially those who don't intend to make future purchases
BHLDN has a strict 30-day return policy for its wedding dresses. Customers have reported that the company offers store credit for returns, which has caused dissatisfaction among some customers, particularly those who do not intend to make future purchases.
Several customers have shared their experiences with returning wedding dresses to BHLDN. In one instance, a customer who spent $1500 on a dress was only offered store credit, despite confirming the return policy with customer service before placing the order. The customer expressed frustration, stating that they did not need wedding attire and preferred a refund to their original payment method. Another customer recounted a similar situation, where they were told that their dress had been "returned to a gift card" that they never received. After escalating the issue, they eventually received an electronic gift card, but it took longer than promised.
The company's handling of returns has led to complaints about delays, poor customer service, and a lack of transparency. Some customers have reported waiting months for refunds, experiencing long wait times, and facing difficulties in communicating with BHLDN. In one case, a customer had to involve the president of Anthropologie Group's apparel and accessories division to receive their refund of $950 after almost a year.
To avoid issues with returns, some customers have suggested taking photographs of the dresses in the box with the return label as proof of the return. Others have recommended taking a picture of the UPS label with the tracking number to verify that the item has been delivered back to BHLDN. While BHLDN offers the option to return dresses, the process can be stressful due to the potential for delays and the strict return policy.
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To avoid issues, take photos of the dresses and the UPS label with the tracking number before returning
When returning a BHLDN wedding dress, it is important to take certain steps to avoid issues and ensure a smooth return process. One crucial step is to take photos of the dresses before packaging and shipping them back. This helps to provide proof of the dresses' condition and can be useful if there are any discrepancies or delays in the return process. For example, some customers have experienced issues with BHLDN, claiming that their returned dresses were lost or not refunded, and having photographic evidence could help resolve such disputes more easily.
Additionally, it is highly recommended to take a photo of the UPS label with the tracking number. This allows you to verify that the package has been delivered back to BHLDN and can provide peace of mind, especially if there are concerns about potential losses or delays. BHLDN does not keep a record of the smart label tracking number associated with each order, so having a photo of the UPS label ensures that you have the necessary information to track your return.
Taking photos of the dresses and the UPS label with the tracking number is a simple yet effective way to protect yourself and avoid potential issues. It provides valuable evidence of the return and can help expedite the resolution process if any problems arise. It is always better to be cautious and take these precautionary measures, especially when dealing with high-value items like wedding dresses.
It is worth noting that there are other considerations to keep in mind when returning BHLDN wedding dresses. For instance, ensuring that the dresses are in perfect condition and returned within the specified return window, typically 30 days, are crucial factors. There may also be restocking fees for dresses that are not in new or good condition, so it is important to carefully review BHLDN's return policy before initiating a return.
By following these suggestions and taking the necessary photos, you can help safeguard yourself and create a record of the return process. This proactive approach can reduce stress and provide valuable documentation if there are any questions or disputes regarding the returned BHLDN wedding dresses.
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Frequently asked questions
Yes, BHLDN accepts returns on wedding dresses, but there is a strict 30-day return policy.
To return a BHLDN wedding dress, you need to generate a return postage label and send it back via UPS within 30 days of receiving the item. It is recommended that you take a photo of the UPS label with the tracking number as proof of return.
If there are issues or delays with your return, you can contact BHLDN customer support at [email protected] or reach out to the president of Anthropologie Group’s apparel and accessories division.
