Rhiannon Hendricks
Planning a wedding can be stressful, but finding the perfect wedding dress doesn't have to be. Azazie is an online bridal boutique that offers a wide range of styles, fabrics, and colours for bridesmaids, mothers of the bride/groom, and brides themselves. With over 19,000 reviews on their site and an A+ rating from the Better Business Bureau, many brides have turned to Azazie for their wedding dress needs. But are Azazie wedding dresses any good?
| Characteristics | Values |
|---|---|
| Price | Affordable, good for the quality |
| Quality | Good, amazing, stunning |
| Sizing | Runs small, true to size, custom sizing available |
| Shipping | Fast, timely, uses third-party couriers |
| Customer service | Responsive, helpful, professional, quick to resolve issues |
| Return policy | Straightforward, free returns and exchanges |
| Try-on options | At-home try-on program, in-store try-on available |
| Customization | Custom-sized dresses, made-to-measure, various colours and fabrics |
Explore related products
What You'll Learn
- Azazie's wedding dresses are reportedly good quality and reasonably priced
- The company offers an at-home try-on option for $15 per dress
- Azazie's customer service has received mixed reviews
- Shipping times are generally quick, but some customers have experienced issues with delivery
- Azazie offers custom sizing, but these orders cannot be returned
Azazie's wedding dresses are reportedly good quality and reasonably priced
Azazie is a legitimate website for wedding dresses, bridesmaid dresses, and Mother of the Bride/Groom dresses. The company was founded in 2014 and is headquartered in San Jose, California. It currently has an A+ rating with the Better Business Bureau and has over 19,000 reviews on its site, most of which are 4-5 stars.
Azazie wedding dresses are reportedly good quality and reasonably priced. One customer review mentions that the dress quality was amazing and the return process was straightforward. The same reviewer also mentions that the dress came fairly quickly. Another review mentions that Azazie dresses are reportedly good quality and reasonably priced. The reviewer also mentions that they were able to order with custom measurements.
Some customers have praised Azazie's "'try at home' option, which allows customers to try on dresses in the comfort of their own homes. This option is available for bridesmaid and Mother of Bride/Groom dresses at $10 each, and for wedding dresses at $15. However, it is important to note that the cost to try on the dresses is not refunded, even if the customer decides to order them.
While most reviews of Azazie are positive, there have been some negative experiences reported. Some customers have reported issues with shipping, delivery timing, and customer service. It is important to consider both the positive and negative reviews when evaluating Azazie's products and services.
Evening Wedding Attire: How Dressy is Too Dressy?
You may want to see also
Explore related products
$79.99
The company offers an at-home try-on option for $15 per dress
Azazie is an online bridal boutique that offers bridesmaid dresses, bridal gowns, and mother-of-the-bride/groom dresses. The company provides an at-home try-on option for wedding dresses at $15 per dress, allowing customers to select 1-3 dresses to try on in the comfort of their homes. This service is particularly useful for those who prefer trying on clothes before purchasing and for those who want to avoid the stress and time restrictions of visiting a physical boutique.
The at-home try-on option is also available for bridesmaid and mother-of-the-bride/groom dresses at a cost of $10 per dress. While the try-on fee is non-refundable, Azazie offers free shipping and returns for these sample dresses. Customers can invite friends over for a fun try-on session and conveniently purchase their favourite dresses by following the instructions on their order confirmation. The sample dresses must be returned within one week using the provided prepaid label.
In addition to the at-home try-on program, Azazie offers custom sizing and made-to-measure options for its dresses. However, it's important to note that custom-sized dresses cannot be returned, so customers should be certain of their final decision before purchasing. For standard-sized dresses, returns are accepted within 45 days from delivery, provided that the dresses are unworn and in their original condition with tags still attached.
Azazie's at-home try-on option is a convenient and flexible way for brides-to-be to find their dream wedding dress without the pressure of a salon. With the ability to try on different styles and sizes in their own homes, customers can make informed decisions and ensure they look and feel their best on their special day.
Try on Anthropologie Wedding Gowns at These Locations
You may want to see also
Explore related products
Azazie's customer service has received mixed reviews
Some customers have reported that Azazie's customer service team was responsive, helpful, and professional. One customer shared that the company quickly corrected a mistake they made while placing an order and followed up to ensure that they received the correct item. Another customer praised Azazie's customer service for being responsive and helpful whenever they had a question and providing clear and timely updates on shipping. Similarly, another reviewer commended the company for promptly dealing with an issue caused by poor courier services and getting a resolution quickly, even though the company was in a different time zone.
On the other hand, some customers have expressed frustration with Azazie's customer service. One reviewer shared that trying to get customer service on the phone was a "nightmare" and that the company did not seem to care about resolving their issue. Another customer complained about the lack of communication, resolution, and help in solving an issue before a wedding. Similarly, a reviewer on Trustpilot mentioned that while the customer service was "lovely", they weren't very helpful in answering questions about delivery and that their portal did not provide any updates on the order's whereabouts. Additionally, a few customers have mentioned difficulties in reaching the company, with one reviewer stating that they were unable to get through to the company via phone or email.
Overall, while some customers have had positive experiences with Azazie's customer service, others have encountered challenges with communication and issue resolution. It is important to note that individual experiences may vary, and the company's customer service practices may have improved or changed since these reviews were written.
The Meaning Behind Red Wedding Dresses
You may want to see also
Explore related products
Shipping times are generally quick, but some customers have experienced issues with delivery
Shipping times for Azazie wedding dresses are generally quick, with some customers receiving their orders within a week. The company offers a range of shipping options, including standard shipping, which can take up to 10 business days for US orders and up to 17 days for Canadian orders, and rush shipping, which is available for an additional fee.
However, some customers have experienced issues with delivery. In some cases, orders have been lost or delivered to the wrong address due to courier errors. There have also been reports of delayed shipping times, with customers receiving their orders later than expected or experiencing difficulties in tracking their orders.
Azazie uses third-party courier services for delivery, and customers have reported difficulties in reaching these couriers to resolve issues. In some cases, customers have been unable to contact Azazie directly to address delivery problems, leading to further frustration.
To avoid potential issues, customers are advised to carefully review Azazie's shipping policies and tracking information. The company offers a Try-at-Home program for a small fee, which allows customers to try on dresses before committing to a purchase. This program can help ensure a proper fit and reduce the need for returns or exchanges, which may be subject to additional processing times.
Overall, while Azazie typically offers quick shipping times, there have been instances where customers have faced challenges with delivery. It is important for customers to be aware of potential delays and to stay informed about the status of their orders to proactively address any issues that may arise.
The Cost of Princess Diana's Iconic Wedding Gown
You may want to see also
Explore related products
Azazie offers custom sizing, but these orders cannot be returned
Azazie is a legitimate website for bridesmaids' dresses, bridal gowns, and Mother of the Bride/Groom dresses. The company was founded in 2014 and is based in San Jose, California. It has an A+ rating from the Better Business Bureau and boasts over 19,000 reviews on its site, with most ratings ranging from 4-5 stars.
Azazie offers custom sizing for its dresses, but these orders cannot be returned. Custom-sized dresses can take up to 6 weeks to make, with additional shipping time of 1-10 business days for orders shipped within the US, and up to 17 days for Canada. This means that customers need to be certain of their purchase before buying. To help with this, Azazie offers an At-Home Try On Program, where customers can select 1-3 dresses to try on at home for a small fee ($10 for bridesmaid and Mother of Bride/Groom dresses, and $15 for wedding dresses). The cost to try on the dresses is not refunded if the customer decides to order them. However, if a customer chooses to proceed with a custom-sized dress, they can be confident that it will fit well, as evidenced by positive reviews from customers who utilised this option.
While Azazie offers the convenience of trying on dresses at home, some customers have reported issues with shipping and customer service. Several reviews mention problems with late deliveries, lost packages, and difficulty reaching customer support. In some cases, customers have received the wrong dress or a product of inferior quality, and have had trouble processing returns or refunds. However, other reviews praise Azazie's responsive and helpful customer service, with one customer noting that the company dealt with their issue promptly and provided a fast resolution.
Overall, Azazie's custom sizing option appears to be well-liked by customers, but it is important to be aware of the non-returnable policy for these orders. The At-Home Try On Program can help mitigate the risk of ordering the wrong size, but customers should also factor in potential shipping delays or issues when planning their wedding attire.
Shapewear for Wedding Dress Try-On: Yes or No?
You may want to see also
Frequently asked questions
Yes, most reviews say that Azazie wedding dresses are good quality, especially for the price.
Many reviewers mention that Azazie wedding dresses are reasonably priced, with some saying they are "crazy good for the quality".
The Azazie Try At Home program lets you select 1-3 dresses to try on at home for a small fee. If you decide to buy a dress, the cost of the program is not refunded.
Yes, Azazie offers custom sizing. However, custom-sized dresses are not available for return, so be sure to double-check your measurements before ordering.
Standard size dresses can be returned within 45 days as long as they are unworn, in sellable condition, and still have their tags attached. A restocking fee of 10% may apply to larger orders.
